FAQs
How much bigger is a UrHip Home than a hotel room?
On average, UrHip homes are more than twice or three times the size of a hotel room. 170 sq ft vs. 725 UrHip sq ft.
Do I have to pay the hotel tax?
If you stay with UrHip 30 days or more, you do not have to pay the hotel tax of 16.5%.
What amenities does my UrHip home come with?
All UrHip homes come with amenities such as washers and dryers, DVD players, flat screen TVs (in living and master bedroom), full kitchens with essential equipment including cookware, wine glasses and opener, mixing bowls and spoons, colander, graters and much more. Click here to see more.
What’s in the area?
Each UrHip home comes with a custom HipGuide where we recommend the best restaurants, supermarkets, nail salons, barbers, sports bars and lots of tips along the way.
Is there a fitness center?
Yes! Your stay with UrHip includes a complimentary guest membership to the Sporting Club at the Bellevue located in Center City Philadelphia. Ninety three thousand sq ft of activity and fun including a 25 meter swimming pool, indoor running track, basketball, squash and racquetball courts, boxing gym, steam room, sauna, whirlpool and more.
Is there high-speed Internet and Smart TV? What about utilities?
Yes. Each UrHip home includes Smart TV capability giving you the opportunity to access 500,000 TV shows, movies and other programs, as well as Internet (yes, it’s high speed) and all utilities. Wireless Internet information is located in the Welcome Binder and also under the router.
Do I have to bring or buy hangers?
Nope. We supply all our UrHip closets with GOOD wooden hangers so you don’t have to worry about pointed shoulders.
What about my laundry?
Every UrHip home has its own washer and dryer and full kitchen, giving you the convenience of truly being at home.
Is there a wine opener and a blender?
Yes. Every UrHip home has a fully equipped kitchen. So bring on the smoothies.
How nice are the apartments homes?
Every UrHip home is hand selected for its comfort, beauty, and prestige. This is why they all have high ceilings and expansive windows so you’ll feel the sun on your face each morning and have the space you need to really relax in full luxury.
Will someone come over and replace the light bulb in the oven if we need one?
Yes. We are here to serve. Just call us or complete the maintenance request form and let us know what you need. From light bulb replacement to clogged lint, we are here for you.
I’m a non-smoker. I don’t want any home that smells like smoke. Can you help?
No worries! All our apartments are smoke-free.
Do you take pets?
Yes, we have pet-friendly apartments.
VIP Services
Will someone from the apartment pick us up at the airport?
Yes. UrHip will pick you up from the airport, train station, bus station, or grandma’s house. We’ll even give you a quick tour of the area your furnished apartment is in and … help you with your bags.
Can we get housekeeping services?
Yes. Housekeeping for your UrHip home is available. Ask us about this additional service for your next UrHip stay. If housekeeping service was ordered with your reservation, the schedule days are Monday through Saturday. You can also call us at (215) 929-8639 to schedule housekeeping services.
Will I have a mailbox?
Yes. Your mailbox will be located in the Main Lobby by the Concierge Desk.
Can we get additional storage space if we need it?
Of course! We have additional storage space available should you need to bring more stuff. Ask us about this additional service for your next UrHip stay.
I may have family or additional visitors from time to time. Can you help us find them a place too?
Yes! We provide guest rooms for your out of town visitors. Ask us about this additional service for your next UrHip stay.
Grocery Shopping … Is it close by?
As close as your front door! We can deliver groceries right to your UrHip home. Ask us about this additional service for your next UrHip stay.
What do I do with my garbage?
Trash rooms are located on each floor by the elevators.
About Your UrHIP Hosts
How much experience do my UrHip Hosts have?
When you do business with UrHip you’re getting over 30 years experience in hospitality and corporate housing. Go ahead … expect the best. You’re going to get it!
Have you won any awards?
Yes. UrHip was voted “Best Place in Philadelphia to Stay” by both Sweet Retreats and Disney’s Live Well Network.
How will you ensure my satisfaction?
Every UrHip home must pass our 154-point checklist before we hand the keys over to you.
Is the UrHip office on site?
No.
Who do I contact if I have a problem?
Us. Our UrHip main line is 215-929-8639. You can also email us at info@urhomeinphilly.com or guest services@urhomeinphilly.com. You can also complete the maintenance form on our contact us page. Of course, you already know that if it’s a life threatening emergency you are to call 911 (police, fire, ambulance, etc.).
About the Terms and Stuff Like That
How flexible are your lease terms?
We have month-to-month agreements available should you need the flexibility. Ask us about this for your next UrHip stay.
Can we split the invoice between me and my employer?
Yes. We can split invoices between employers and employees. Ask us about this service for your next UrHip stay.
How long will it take to get my deposit money back?
You’ll receive your UrHip deposit back within 10 business days of moving out.
Furnished Apartments Outside of Philadelphia
Can you help me find a furnished apartment outside of Philadelphia?
Yes. UrHip can help you find furnished corporate housing outside of Philadelphia.
Additional HipHelp
We’ll probably end up moving to Philadelphia. Do you have real estate agents?
We can recommend the finest real estate professionals if you decide to make your move permanent. Ask us about this service.